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Paul Wegert and Jenifer Neptune Featured on Frictionless Innkeeper Podcast

Frictionless Innkeeper PODCAST #36: Paul Wegert and Jenifer Neptune of Boutique Hotel Professionals discuss boutique lodging differentiation and industry trends with hosts Steve Short and Matthew Langan.

BHP Co-Founders: Jenifer Neptune, Chief Visionary Officer and Paul Wegert, Chief Executive Officer
BHP Co-Founders: Jenifer Neptune, Chief Visionary Officer and Paul Wegert, Chief Executive Officer

There are many insights from this podcast that are certain to help lodging owners develop curated guest experiences at their properties.

When it comes to creating a truly unique boutique property, it’s vital to provide a one-of-a-kind luxury experience that is individualized, and offers local market flare for sophisticated travelers. Wegert explains, “today’s travelers are looking for an experience, not just a bed.”

Neptune encourages boutique lodging professionals to find ways to adapt and standout in their local market saying, “every challenge presents an opportunity.”

About Boutique Hotel Professionals

Boutique Hotel Professionals helps boutique properties to gain this level of differentiation through its disciplined property management capabilities – which spans from experience curation to property development and management. The company’s flagship property is The Inn at St. Johns, a AAA four-diamond resort and conference center located in Plymouth, Michigan.

Steve Short, the Founder & CEO of the Frictionless Guest App, is an avid B&B traveler who wanted to give innkeepers a way to communicate their local recommended places to their guests in an easy-to-use app. Designed to simplify the life of the innkeeper as well, the Frictionless Guest App provides guests with anytime, anywhere access to this valuable information. Innkeepers have control over their recommendations and don’t need any technical knowledge to get their app working immediately.


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